Frequently Asked Questions 

The experts at CPR Certification Made Easy have answered FAQs about our courses. Please read the FAQs and their answers below. Let us know if you are looking for more information.   

1. How Do I take the Online Skills Session?

1. Go to 

   www.onlineaha.org

    and register as a new user.

2. Click on course catalog and choose the appropriate course. 

   Healthcare Providers

    should choose BLS for Healthcare Providers Online Part 1. 

   Non Healthcare Providers

    should choose Heartsaver CPR AED Online Part 1.

3. Purchase and Complete the 

   Appropriate

    course. 

   If you have ANY questions about which course you need Call First, you will recieve the certification card for the course that you actually completed

   . 

   NO EXCEPTIONS.

4. Print your certificate and contact the instructor to arrange an appointment. You must bring your completion certificate, as well as appropriate method of payment, with you to the skills session. Please see 

   Pay for a Course

   , for payment options.
   
    

2. How do I get a refund? 

Refund Policy for all courses, except ACLS and PALS, is as follows:

Students who Pay at the Class: Payment is required before the class starts. Once the class has started, NO REFUNDs. If for some reason student is not able to stay for the remainder of the class the student is responsible for rescheduling.

Students who Pay Online: Refunds will be given up to 24 hours prior to the scheduled start time of the class. The student must contact the instructor via telephone, email or text message to cancel and must receive written confirmation via email or text message of the cancellation. Refunds will be issued within 5 business days. No Cash refunds will be issued for online payments.

ACLS and PALS students: A deposit of $125 is required on receipt of pre-course materials. No pre-course materials will be distributed unless the deposit is paid in full. The remaining balance of $125 is due prior to the start of the class. These monies may be paid online or in person with cash or money order.

A minimum 24 hour notice prior to the scheduled start time of the class is required to cancel or reschedule a class. As long as the student gives at least 24 hour notice prior to the scheduled start time of the class a refund of the total amount paid will be issued. If the student gives less than a 24 hour notice prior to the scheduled start time of the class the only option will be to reschedule the class, if the student cancels the class NO REFUND will be issued.

Once the class has started NO REFUNDS will be issued. Students are expected to come prepared to complete the course. Once the class has started if for whatever reason* the student is unable to complete the course it will be the responsibility of the student to reschedule. NO REFUNDS will be issued.

*If at any point during the course the instructor advises the student that it would be better for the student to reschedule the course than to continue and the student chooses to continue, if the student does not successfully complete all required elements of the course NO REFUNDS will be issued, the student will not receive certification, and will have to reregister for the course and will have to pay full price again.  

3. Where do I get the book for my class? 

The cost of a textbook is not included in the price of any class, this includes ACLS and PALS. To purchase the appropriate book click on the Products tab. A book is provided during the class for the student to use. The student will not be allowed to keep this book or have access to it before the class (the only exception to this is ACLS and PALS, the student will be provided a book prior to the class but must return the book to the instructor at the class).

4. What if I can’t reach the instructor?

If you are attempting to reach an instructor and haven’t received a response in a reasonable about of time please call 678-665-6114 or email us.